Shipping And Handling
All our deliveries are handled by Parcelforce/UPS door to door. We process your order straight away, sending a confirmation email containing your order number and order details. If your items are in stock at our warehouse we will send the order to you within 7 working days if delivery is in the UK; 14 days internationally. In the majority of cases this delivery time will be considerably less. If we have to source your items from one of our retail stores, delivery may take a little longer but we will keep you informed of any delays via e-mail. Parcelforce/UPS normally deliver between 8:00 - 17:00 and if the parcel cannot be left when they call, Parcelforce/UPS will leave a card so that a convenient delivery time can be arranged with their local office. Carriage costs are calculated for each individual order dependent on weight and destination. The minimum charge for a package delivered within the United Kingdom is £6.00 and the minimum charge for a parcel to be sent overseas is £17.00.

PLEASE NOTE: Orders destined for the Russian Federation can only be delivered to Moscow or St. Petersburgh. We regret that we are unable to process orders from Uganda at this time.

Delivery Schedule
You will be notified by e-mail when your order has been dispatched and you will be able to track your parcel on the Parcelforce website (www.parcelforce.com) for UK orders or the UPS website (www.ups.com) for International orders. You can also check the progress of your order in the Order History area of the Your Account pages of our website. If you do not receive your parcel in a reasonable time-frame then, in the first instance, you should contact the Parcelforce/UPS customer services department or local office. Contact details for Parcelforce customer services are given on your Parcelforce dispatch confirmation e-mail.

Tax Charges
For orders made from the UK or the European Union 17.5% VAT is included. For deliveries outside the EU, and to Jersey and Guernsey, VAT will be automatically deducted from your order. Please note that non EU customers are responsible for any import duty and local tax. The Parcelforce driver who delivers your order is unable by law to release the goods to you until appropriate charges have been paid.

Reaching Us
If you need to reach us, please use the details on our Contact Us page.

Returns Policy
You may return any of the items in its original condition by Royal Mail Special Delivery or Recorded Delivery (or a reputable international carrier for international returns) within 28 days of receipt for a refund or exchange. Your returned item must be accompanied by the completed returns slip which will be enclosed in the package. The refund process takes about 10 - 14 days. Shipping charges incurred by you can only be refunded if the return is due to a fault or our error. Please note that goods purchased from the Crombie website cannot be returned to our UK High Street Stores or Concessions.

Claims
If the item is damaged in any way on arrival we have to be notified within 48 hours by email, fax or phone. Please always quote your order number.